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Returns and Warranty

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NOTE: If you have a general question please click here.

EXTENDED WARRANTY:
Our store offers a 30-day return policy. For after these 30-day period of time the customer can purchase, for a low fee, plans for up to 5 YEARS WARRANTY from the day of purchase. To view all extended warranty plans available click here. in order to protect their valuable investments for as long as possible, the customer is strongly recommended that they purchase a warranty plan at the time of purhase of their products.

Our 30-day return policy:

RETURNS:
In case an item puchased on this site proves to be defective, or not as described, it can be returned back to us within 30 days from the day of purchase. We will replace it or fix it for you, whichever iPelagos.com finds more appropriate, at no extra charge. iPelagos.com reserves the right to decide whether the defective item will be repaired, replaced or issued a refund for. This 30-day warranty offered by iPelagos.com covers only defects that would normally be covered by the manufacturer's limited warranty. Defects that are caused by misuse or abuse of the customer are not covered by our 30-day warrant. Items may be returned at the buyer's expense only. For all returns, buyer should contact us first to obtain an RMA (Return-Merchandise Authorization). If an order, or an item in an order, arrives not as described this must be reported within 48 hours from the time of receipt. No returns, for any reason, will be accepeted after this 30-day time period. For more details read the "Defective Item Return" paragraph below.

Our WARRANTY:
We only accept returns within the first 30 days from the day purchase. No returns will be accepted after these 30 days for no reason whatsoever. After that, some of the products come with the 1-year International Limited Warranty. Note that, in case your product needs to be repaired, the manufacturer might not necessarily have an ASP (Authorized Service Provider) in Cyprus so you will have to send it to the nearest-to-Cyprus ASP in Europe. iPelagos.com can, at our discretion, assist you in this process, if applicable. To find out if and how their purhases are covered under the manufacturer's warranty in Cyprus, the customer is solely responsible to contact the manufacturer directly.

The fine print
  • iPelagos.com does not cover the shipping cost to our Return Good Office; we will, however, ship replacements to you at no cost.
  • We recommend using a traceable shipping method (Federal Express, UPS, DHL, etc.); iPelagos.com is not responsible for any lost or damaged items during shipment to the Return Office.
  • Depending on stock and availability of product, iPelagos.com will send your replacement/repaired product within 14 business days.
  • The warranty on your replacement/repaired product is for the balance of the orginal warranty.
More on Returns:
Returns of a product, other than the defect-item scenario discussed above, are subject to a 20% restocking fee. In any case, however, NO returns, under any circumstances, are allowed after 30 days from the day of purchase. It is the buyer's responsibility to check that the items bought are compatible with their existing systems, goods, network, ISP, or telephone systems. Even though we make an effort to ensure compatibility of all products sold on iPelagos.com with the Cyprus standards (gsm networks etc) the customer is still responsible to double check before they purchase.
Customers requesting shipping to countries other than Cyprus are 100% responsible to make sure that what they are purchasing will be compatible with their existing systems, goods, gsm network, ISP, or telephone systems. No returns whatsoever will be accepted for orders going to countries other than Cyprus, due to incompatibility reasons. However, if an item is defective it should be returned within 15 days from the day of receipt at the customer's expense. NO returns whatsoever, for any reason, will be accepted after this 15-day time period.

Defective Item Return
Customer MUST CAREFULLY PACK defective items being returned, including ALL original accessories, packaging and manuals, as if they were new and working. Failure to do so may invalidate the RMA

Returns are permitted within 30 days from the date of purchase of merchandise. Returned merchandise will be accepted by iPelagos.com only if all conditions A, B, C, D below are met. Shipping and handling charges are not refundable. We are not responsible for any shipping and handling charges of merchandise being returned to us for any reason. Returned items may be subject to a 20% restocking fee even if they are returned within the 30-day period, unless defective!

A) All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) blank, unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition so make sure that during that 30-day timeframe you keep all materials that came with your product.

B) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. Units that are defective may need to go back to the manufacturer for service directly and not be shipped to our facilities.

C) All returns must include all the factory accessories which come with the item. For example, a camera must be returned with its original battery, charger, cords, straps, etc. No returns will be accepted if any of these packed accessories are missing.

D) All returns must be authorized by iPelagos.com Electronics. Send us an email for authorization number and instructions prior to shipping any merchandise back. Enclose the original receipt or a copy of it with your return.

NOTE: Returned merchandise which is lost or damaged in transit is not our responsibility. Please insure your return with your carrier. It is your responsibility to file claims with the carrier upon the discovery of the problem.

**Due to a certain verification process we are required to ship to the address where you receive your monthly credit card statements. In the event that you would like to ship to your another address, we require that you list that address with your credit card company as an alternate ship address.
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Orders placed by 11:00pm CY time are shipped out same or next business day. Orders placed before 6:00pm CY receive extra Priority ++++++ Insurance against loss or damage comes standard ! Thank you for visiting iPelagos.com, your #1 trusted online Computer Shop.



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