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Instructions how to file a claim
You are probably wondering
"
I'm a customer from Cyprus and I would be interested in purchasing an
extended 3-year warranty plan to protect my new notebook. However, I
was wondering how exactly it works..."
This is dedicated to helping
you answer all your questions:
Who is
Consumer Priority Service?
Consumer Priority
Service was founded on the belief that consumers deserve better
service. Putting the satisfaction of the consumer at the forefront of
our corporate policy has driven our company to be among the very best
at post sale service both on and offline. Our lineup of consumer
protection products can be found at America’s largest
retailers as well as America’s best boutique shops. Although
some of our Authorized Dealers compete with each other they all share
one common belief – Consumers Deserve A Better Service
Provider. That is why your retailer has selected Consumer Priority
service, a place where you, our mutual customer, is Always Our Priority.
Why
Do I need This?
Consumer Priority
Service Extended Protection plans provides you with easy protection
from potentially high future repair costs. Planning ahead and taking
action now can save you the stress of dealing with unqualified
servicers should your product become defective. Saving time and money
is in everybody’s best interests. We are here for you.
What
is Covered?
CPS Protection Plans
are extensions of your manufacturers’ written warranty a few
added bonus features. Any malfunctions that would normally be covered
within the terms and conditions of the original written warranty would
be covered through the life of the Consumer Priority Service Extension.
“Our Shield Means You're Protected.“
Benefits
of owning a Consumer Priority Service Plan
Zero
Deductible
All CPS plans are zero
deductible. This means that ALL costs associated with Parts and Labor
to repair your defective product are covered. Owning a CPS service plan
means you’re FULLY COVERED.
Total
Access
With CPS you can file a
claim for repair or replacement 24 hours a day 7 days a week through
our consumer network at www.cpscentral.com
Product
Replacement Plan
Any product that plugs
in or takes a battery qualifies for this program. If your product fails
to operate properly under the terms of its written warranty, we will
replace it, No Questions Asked!
No
Lemon Guarantee
If our authorized
service center determines your product to be beyond economical repair
or they have unsuccessfully attempted to repair your product three
times, we will replace your product.
Peace
of Mind
Owning a CPS service
plan virtually guarantees that you will get years of use from your
product through the duration of the plan.
If I purchase this, could
you please explain how does it works?
1. At the time of purchase of your product you can purchase
the warranty plan of your choice.
2. Within 10 days from the day of purchase, you will receive in the
mail the contract of your warranty plan.
3. After you have reviewed your contract, you should go to CPS website to
sign up and register the product that you have purchased from us. This
should be done no later than 30 days from the day of purchase.
4. Please note that your Extended Warranty kicks in 30 days from the
day of purchase and goes till the expiration of your contract. For the
first 30 days iPelagos.com gives you coverage for defective items.
5. Once you have registered your product you are ready to go! You are
fully protected.
6. During the duration of your warranty should you have any problem
with your product things could not be easier.
You can make a claim here
directly on CPS's website 24/7 sing your login and
password you created at initial registration.
7. Check the status of yor repair here.
8. CPS, with thousands of Service Providers worldwide, including many
Europian locations, will promptly provide instructions as to where you
should send your product for repair or replacement. Repair or
Replacement will be completed in a timely manner and your product will
be on its way back to you in no time!
This
is what you get:
- 100% comprehensive parts and labor coverage
- Thousands of nationwide authorized service centers
- Zero deductible
- Convenient toll-free 800 number
- If we can't fix it, we will replace it
- No lemon policy
- Fully renewable, fully transferable
- Easy to use registration process
- Hassle free claims system
- Worldwide coverage with CPS GLOBAL
OUR
SHIELD MEANS YOU'RE PROTECTED
For more information,
please view our Extended Service Plan Terms and
Conditions.
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