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Sun: Closed
SELF
HELP ZONE
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Frequently Asked Questions
NOTE: If you
have a question that is not answered below feel free to contact us:
We'll be glad to help!
SHIPPING:
click here.
Q:
When I receive my order in Cyprus will I have to pay any VAT ?
A: YES.
When you make a purchase from the US (United States) your
purchase is subject to VAT upon arrival in Cyprus. The VAT, curently at
15%, will be collected at the time of delivery.
The price you see listed here on the site does NOT include the VAT.
Buyer is responsible for paying the VAT. iPelagos.com will
NOT
compensate its customers for that.
Q:
When I place an order on your site do I have to pay SALES TAX ?
A: NO!
When buying from the US, unlike buying from any EU
country, you pay no
sales tax. The price you see listed, plus shipping
costs, is your final price.
Q: Besides the 15% VAT I'll have to pay do I also have to pay any
imports tax?
A: NO!
For the products that iPelagos.com is selling you pay no imports tax.
Just the 15% VAT.
Q: Since I'll have to pay VAT @ 15% in Cyprus when I receive my order
does that imply that it's cheaper and smarter for me to buy from Europe?
A: ABSOLUTELY
NO! If you buy from Europe or even from Cyprus you pay VAT
at the time of purchase. With us you pay NO VAT at the time of purchase
but you pay it when your order arrives in Cyprus. Therefore, as far as
that aspect goes, it is indifferent where you are buying from only
buying from the US it is most of the time cheaper.
Q: What is the WARRANTY offered on the products?
We
only accept returns within the
first 30 days from the day purchase. After that most of the products
come with the 1-year International Limited Warranty. Note that, in the
unlikely event your product needs to be repaired, the manufacturer
might not necessarily have an ASP (Authorized Service Provider) in
Cypurs so you will have to send it to the nearest to Cyprus ASP in
Europe. iPelagos.com
can assist you in the process of claiming your warranty providing you
with helpful information to speed things up. (More on
Warrranty)
Q:
Your
prices are listed in US dollars. What is the corresponding price in CY
pounds?
A: On the top of any page you can choose, through the scroll-down menu,
to view the price in any other currency you want, besides US dollar,
including CYP. But if you want to do it manually and obtain a more
accurate conversion whatever price you see in US dollars simply divide
by the USD/CYP
exchange rate to convert to CY pounds. For today's
most recent exchange rate click
here. For example, if the rate is set at 2.3, something
listed for $1160
would be worth £505 (1160/2.3). Also note that it is your
responsibility to confirm with your bank the accuracy of this
exchange rate at the time of purchase. Also notice that your credit
card might not be processed immediately so we are not to be help
responsible for possible slight changes in the exchange rate.
Q: What are your SHIPPING
charges?
A: For shipping details
click here
Q: How can I view
the status of my order?
A: For all orders you have placed with us you will be able to obtain a
status of it by logging into your account and choosing "Track my
Orders". This will bring you up to speed on your order status and if
the package has been shipped you will be provided with a tracking
number.
Then click
here and use that tracking number to track your
package.
Q:
What kind of payments do you accept?
A: We accept Master
Card, Visa and Paypal (including all other major credit cards through
Paypal).
Q:
Do you accept COD (Cash on Delivery) ?
A: We do NOT accept cash on delivery.
Q: When I place my order, why do you need to know the issuing bank of
my credit card?
A: The issuing bank we
need so we can verify with them that you are the actual owner of the
credit card you have used on our site as well as that the shipping
address you used matches with your billing address, i.e. where you
receive your bank statements. In the meantime, all fraudulent and
unauthorized transactions will be reported to the authorities for
further investigation.
Q:
Will you ship to UNCONFIRMED addresses?
A: ABSOLUTELY NO! The billing address of the credit card you use will
have to match with the the shipping address. Otherwise the payment will
be refunded immediately and the transaction will NOT be completed. Also
note that you need to be the owner of the credit card you use. All
payments pass through a rigorous screening process before associated
orders ship. Anauthorized usage of (stolen or not) credit cards will be
reported to the authorities.
Q:
What is "billing address"?
A: Billing address is the address where you receive your bank
statements. In other words, that is the address that your bank has on
record. If you wish to have your item shipped to an address other than
your billing address please call your bank in advance to
add that address to your record.
(ipelagos.com)
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